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EDDIE BAUER ADVENTURE REWARDS
PROGRAM TERMS & CONDITIONS
Welcome to the Eddie Bauer Adventure Rewards program! Your participation in the program is subject to the following:
ELIGIBILITY
HOW DO I JOIN?
You may join our Adventure Rewards program by creating an online account at www.eddiebauer.com, www.eddiebaueroutlet.com, www.eddiebauer.ca, or enrolling in stores.
HOW OLD DO I HAVE TO BE TO JOIN?
You must be a legal resident of the United States or Canada and be at least 18 years of age (or the applicable age of majority).
DO I HAVE TO MAKE A PURCHASE TO JOIN?
No. But you receive many of the program benefits based on your purchases.
CAN I SHARE A MEMBERSHIP WITH OTHERS?
Your membership is exclusive to you and may not be shared.
Corporations, groups, or associations are not eligible for membership.
BENEFITS AND REWARD CERTIFICATES
WHAT ARE THE BENEFITS OF EACH LEVEL?
US:
Canada:
HOW DO I QUALIFY FOR A LEVEL?
Levels are achieved based on qualifying purchase amount within the past 12 months.
PAST 12 MONTHS SPEND
ADVENTURER < $300
EXPLORER >= $300 and < $600
GUIDE >= $600
HOW LONG DO I STAY WITHIN MY LEVEL?
You receive the benefits of your new level as soon as you qualify for it, and you maintain that level status for the following year. For example, if you spend $600 on April 1, 2024, you will receive Guide level benefits until April 1, 2025.
WHAT IS THE FREE SHIPPING BENEFIT?
Adventure Rewards members will be eligible for free shipping at varying purchase amounts depending on the member’s level and the country from which the order is placed. Only Guide level members in the US are eligible for free return shipping.
Free shipping eligibility for Adventure Rewards member tiers:
US members (in USD):
• Adventurer: on purchases $75+
• Explorer: on purchases $50+
• Guide: on all purchases (+ free return shipping)
Canada members (in CAD):
• Adventurer: on purchases $100+
• Explorer: on purchases $89+
• Guide: on purchases $75+
WHAT ARE QUALIFYING PURCHASES?
Purchases for personal use you make with your member number at Eddie Bauer stores, www.eddiebauer.com, www.eddiebaueroutlet.com, www.eddiebauer.ca and on phone orders. You receive rewards on net purchases (merchandise purchases less any discounts, returns, applicable taxes, shipping, handling and payment made with a merchandise credit or reward/promotional certificate). You will not receive rewards on the purchase of gift cards. Rewards are issued for promotional purposes only when qualifying purchases are made, they have no fixed value, cannot be redeemed for cash, and may not be transferred or assigned in any manner to any other individual, trust, or estate
Rewards are calculated in USD at www.eddiebauer.com and www.eddiebaueroutlet.com and CAD at www.eddiebauer.ca
EXAMPLE
Merchandise Amount
$200
20% off order
-$40
Order Total
=$160
Reward Certificate Amount
-$20
Amount Eligible for Rewards
=$140
BESIDES PURCHASES, WHAT OTHER WAYS CAN I EARN REWARD POINTS?
Members may earn reward points by completing the following qualifying activities.
- Sign up for text message marketing communications: One-time award of 500 reward points. Double opt-in required.
BIRTHDAY GIFT OFFER AND ELIGIBILITY
Eligible members will receive a 10% off online purchase discount around their birthday after saving approved birthday details (day, month, year) to their online account by 30 days in advance of birthday. Offer will be available for eligible member use from 15 days before birthday until 15 days after birthday.
Limit one time use. Valid on select styles. Certain restrictions may apply. Offer excludes sleeping bags, tents, collaborations, footwear, new styles, select programs, select First Ascent styles and non-Eddie Bauer branded products. Offer not valid in stores. No adjustments to prior purchases. Cannot be applied towards credit card balances, taxes, monogramming charges, gift boxes, or gift card purchases. May be combined with other offers. End date may vary.
WILL I RECEIVE REWARDS WHEN I PURCHASE OR USE A GIFT CARD?
You will not receive rewards when purchasing a gift card. However, you will receive rewards when using a gift card to pay for a qualifying purchase.
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WHEN DO I RECEIVE MY REWARDS?
Rewards are issued on a quarterly cycle. The specific redemption dates may vary but are generally in March, May, August, and November. Rewards are subject to the expiration date stated on the reward.
Rewards are issued in $5 increments with a minimum reward balance of $5 required. An $80 reward is the maximum that can be earned in any redemption period. Any remaining reward balance not issued as a reward will roll over to the next cycle. Any unused portion of a reward will be forfeited after the expiration date stated on the Reward. See the reward for conditions of use, and below under "How can I use my Reward?".
DOES MY POINTS BALANCE EXPIRE?
Your points balance expires after twelve months if you do not make a purchase with your membership number and earn points. Where all or a portion of your balance has been issued (as discussed above), your Reward will expire if not used by the date set forth in the Reward. See the Reward for additional terms and conditions.
HOW CAN I USE MY REWARDS?
Rewards are valid one time, and may be used only (1) at U.S. and Canada Eddie Bauer retail locations, (2) online at eddiebauer.com (for products to be shipped to a U.S. address) or eddiebauer.ca (for products to be shipped to a Canada address), or (3) on phone orders. May not be exchanged for cash, used for credit card payments, or replaced if lost or stolen, except as required by law. May not be sold, auctioned, transferred, or combined with any other offer. VOID if altered or reproduced. Not valid on gift certificates/cards, or on prior or pending purchases. We reserve the right to cancel an order for unauthorized use. We may modify or cancel this promotion due to an error or unforeseen problems. Unused Reward amounts not payable in cash or subsequently redeemable. Cash value: 1/100 of a cent.
DO I EARN REWARDS FOR PURCHASES MADE PRIOR TO ENROLLMENT?
No purchases made prior to enrollment will earn rewards, including purchases made with the Eddie Bauer Credit Card.
WHAT HAPPENS IF I RETURN MERCHANDISE THAT WAS PAID FOR WITH A REWARD?
Rewards whose code begins with Q represent those certs whose value was created by the accumulation of a member’s points balance. When merchandise purchased with one of these Rewards is returned, the reward amount will be returned to your Eddie Bauer Adventure Rewards account and will be available the next redemption period.
Rewards whose code begins with something other than Q are promotional in nature and are not created by converting a member’s points value into a Reward. Therefore, when a return of an item from a purchase with this cert type is made, there is no reward amount to refund and no additional value will be added to a member’s Adventure Rewards account.
WHAT DO YOU DO WITH THE INFORMATION I PROVIDE YOU WITH?
We will use and protect the information you provide as part of the program according to our Privacy Policy. View our full privacy policy by visiting www.eddiebauer.com or www.eddiebauer.ca.
WHEN WILL I SEE MY REWARDS IN MY ONLINE ACCOUNT AT WWW.EDDIEBAUER.COM, WWW.EDDIEBAUEROUTLET.COM, AND WWW.EDDIEBAUER.CA?
Reward points are typically awarded within 72 hours of your purchase or qualifying activity.
WHAT IF I DO NOT SEE MY REWARDS IN MY ACCOUNT OR I FEEL THERE IS AN ERROR?
Reward points are typically awarded within 72 hours of your purchase, with most activity posted within 36 hours. You must notify us of any account discrepancies within two weeks of the current program cycle, after which no adjustments will be performed. You may notify us by calling 1-800-426-8020 or emailing customercare@csc.eddiebauer.com.
MAY SOMEONE ELSE USE MY REWARD?
No, reward certificates are not transferable. Any Reward sold, transferred, or assigned in violation of these terms and conditions may be canceled or confiscated without notification.
WILL I RECEIVE CHANGE BACK FROM MY REWARD?
No change will be given for purchases less than the value of the reward unless required by law.
MAY I COMBINE REWARDS WITH OTHER OFFERS OR COUPONS?
Rewards may be combined with promotion codes and gift cards, but may not be combined with other Rewards. Limit one Reward per transaction.
MEMBERSHIP CARDS
DO I NEED A PHYSICAL CARD?
No. A physical card is not required. Although not required, we recommend you provide a phone number for your Eddie Bauer Adventure Rewards account to enable quick look up in stores.
If you enrolled online and are logged into your account, your membership number will be automatically applied to your online purchases.
HOW DO I GET A MEMBERSHIP CARD IF I NEVER RECEIVED ONE OR LOST IT?
You may locate a digital card by logging in to your online account and navigating to the member dashboard. You will find the digital card there.
If you do not wish to have an online account, you may call customer service and they can supply you with your member number.
GENERAL
By enrolling in our program, you agree to the terms and conditions, that we may change or amend, including any benefits under the program and the conditions and levels for earning Rewards at any time. If the amendment results in an increase of your obligations or a reduction in our obligations and you do not accept the change, you may cancel your participation in the program without cost, penalty, or cancellation indemnity by sending us a notice to that effect no later than 30 days after the amendment comes into effect or by simply not using your rewards number when shopping. We reserve the right to terminate rewards accounts at any time and will occasionally do so when accounts become inactive. Terminated accounts are no longer available for use and will lose any existing points balance, will no longer accrue points with purchases, and will not be eligible for rewards. Generally, an inactive account will be considered for deletion if the member has not made a purchase using their account or enrolled within the program in the past three years. We reserve the right to alter this criteria at any time. If you would like to terminate your account, send an email to customercare@csc.eddiebauer.com.
Privacy Policy
The information you provide when you join Adventure Rewards will be governed by the Eddie Bauer Privacy Policy, and the Privacy Policy is incorporated by reference into these Terms & Conditions. You may access the Privacy Policy by clicking here, or you may contact Adventure Rewards customer service by email or phone to receive a copy.
By joining Adventure Rewards and becoming a member, you agree to receive advertising, marketing materials and other communications from Eddie Bauer. You may opt out of receiving these promotional emails by clicking on the opt-out button on the bottom of the email and following the instructions. You will still receive emails about your Adventure Rewards account including accumulated points, Reward Certificates, Birthday Rewards and other eligible account offers. If you wish to stop all emails from Adventure Rewards, you must cancel your Adventure Rewards account.
Adventure Rewards Mobile Program
The below information applies to individuals who have opted into receiving auto dialer recurring advertising and telemarketing text messages to their mobile device, otherwise referred to as the “Eddie Bauer Adventure Rewards Mobile Program.” As part of the Eddie Bauer Adventure Rewards Program, participants will receive text messages to their mobile device on a recurring basis. There is no purchase necessary to participate in the Eddie Bauer Adventure Rewards Mobile Program. To opt-out of receiving text messages to your mobile device at any time, you can text STOP to the short code 22020. You will receive a text message confirmation of your opt-out, and will no longer receive any Eddie Bauer text messages to your mobile number unless you opt back in.
Message and data rates may apply, including to your entry submission, our confirmation, and any subsequent text messages. Please contact your wireless carrier for information about your messaging and data plan(s). Your carrier may impose message or charge limitations on your account that are outside our control. Carriers are not liable for delayed or undelivered messages. All associated charges are billed by and payable to your mobile service provider.
Data obtained from you in connection with the Eddie Bauer Adventure Rewards Program may include your cell phone number, your carrier's name, and the date, time, and content of your messages to us and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your text usage, and their practices are governed by their own policies. We will only use information you give us to provide requested mobile messaging. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
The Adventure Rewards Mobile Program is available in the United States only.
E-Sign Act Information
The below information applies to individuals who have consented to the use of an e-signature to provide Eddie Bauer with permission to send auto dialer recurring advertising and telemarketing text messages to their mobile device. At your request and at any time, by emailing CustomerCare@csc.eddiebauer.com, Eddie Bauer will provide or make available at no cost, a record of your consent and the terms of your consent, in addition to the Adventure Rewards Terms & Conditions, Website Terms of Use, and Privacy Policy on paper or in non-electronic form. You may withdraw, at any time without any conditions, consequences, or fees, your consent to the use of an e-signature to provide Eddie Bauer with permission to send auto dialer recurring advertising and telemarketing text messages to your mobile device. To withdraw your consent and opt-out, you can text STOP to the short code 22020. You will receive a text message confirmation of your opt-out, and will no longer receive any Eddie Bauer text messages to your mobile number unless you opt back in. Your consent to the use of an e-signature applies only to Eddie Bauer’s permission to send auto dialer recurring advertising and telemarketing text messages to your mobile device. To update information needed to contact you electronically please email CustomerCare@csc.eddiebauer.com.
BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
Our first objective is to satisfy our customers, and so we hope to never have a dispute with you. But if we can't avoid a dispute, you and we agree to try for 60 days from the date you notify us of your concern to resolve it by agreement. If we cannot resolve the dispute by agreement within 60 days:
FOR U.S. RESIDENTS:
Binding Arbitration Agreement: We will submit adjudication of our dispute to binding individual arbitration before the American Arbitration Association ("AAA") under the Federal Arbitration Act ("FAA"). You and we agree that a neutral arbitrator will adjudicate our dispute and the arbitrator's decision will be final except for a limited right of appeal under the FAA.
The arbitration procedure is as follows:
1. Notice of Dispute/Arbitration. If our customer service representatives have been unable to resolve your dispute, you must notify us of the dispute in writing. You must send your notice by first class United States mail to Eddie Bauer LLC, ATTN: General Counsel "INFORMAL DISPUTE RESOLUTION", 2200 1st Ave S Suite 400, Seattle, WA 98134. We must know your name, contact information, a description of the dispute, and what you want us to do. If we are unable to resolve the dispute after the 60 day period from the date we receive your written dispute notice, you may initiate an arbitration demand with a notice in writing to the same address above.
2. The Arbitration Hearing. If the dispute involves $10,000 or less, the arbitration hearing will be conducted by telephone unless the arbitrator decides it should be in-person. However, you may choose to have an in-person arbitration hearing in your county of residence or principal place of business, or our principal place of business—King County, Washington. The arbitrator may award damages.
3. Filing and Attorneys' Fees. We will promptly reimburse filing fees that you incur to initiate any arbitration proceeding (this does not include the AAA fees or arbitrator's fees). If you initiate the arbitration, we may recover the AAA fees or arbitrator's fees, or filing fees we reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. If we initiate the arbitration, we will bear the AAA's and arbitrator's fees under any circumstance. We will not seek our attorneys' fees or expenses from you in any arbitration.
If a court finds any part of this Binding Arbitration Agreement and Class Action Waiver illegal or unenforceable, the part that the court has found to be illegal or unenforceable will be severed, and the rest of this Binding Arbitration Agreement and Class Action Waiver will remain in full force and effect. If a court finds that you have the right to bring an action in court and have our dispute decided by a judge or jury, you agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in state or federal court located in Seattle, Washington, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms of Use.
You and we agree to give up our rights to sue in court and have our dispute decided by a judge or jury.
However, we agree that if your claim is small enough that the law allows you to file it in a small claims court, you may do so instead of submitting to binding arbitration. We will submit to binding arbitration in any event.
Class Action Waiver: You also agree to waive—that is, to give up—your right to claim through a class action lawsuit, class-wide arbitration, private attorney-general action, or any other proceeding where someone acts in a representative capacity or individual claims are combined. You accept this Binding Arbitration Agreement and Class Action Waiver by your purchase and or use of the products, or services that we sell you (including by becoming an Eddie Bauer Adventure Rewards member). You agree to abide by these terms without modification. We reserve the right to change terms from time to time.
To the extent this Agreement conflicts with the AAA's Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes, this Agreement will control.
The program will be governed by the laws of the State of Washington, without giving effect to its conflict of laws provisions.
FOR CANADIAN RESIDENTS:
Binding Arbitration Agreement: The dispute will be determined by arbitration as set out below. If any part of these terms is found to be void or unenforceable under applicable law, all other parts of the terms will still apply.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim (a "Notice of Dispute") to Eddie Bauer LLC, ATTN: General Counsel "INFORMAL DISPUTE RESOLUTION", 2200 1st Ave S Suite 400, Seattle, WA 98134. After we receive the Notice of Dispute, you and we will have sixty (60) days to attempt to resolve your concerns. If our efforts are unsuccessful, you will be entitled to deliver a Notice of Arbitration to the same address set out above. If the amount in issue is less than $10,000, the hearing will be conducted by telephone unless the arbitrator decides it should be conducted in person. The arbitration will be conducted in accordance with the ADR Chambers Arbitration Rules. The law of the arbitration will be Ontario law.
This dispute resolution clause applicable to Canadian residents will be interpreted and construed under the laws of the Province of Ontario, without regard to conflict of laws rules. The Arbitration Act, 1991, S.O. 1991, c. 17, as amended, applies to a dispute related to the Adventure Rewards program. Class Action Waiver: You also agree to waive—that is, to give up—your right to claim through a class action lawsuit, class-wide arbitration, or any other proceeding where someone acts in a representative capacity or individual claims are combined (the "Class Action Waiver"). However, we agree that if your claim is small enough that the law allows you to file it in a small claims court, you may do so instead of submitting to binding arbitration. If for any reason a claim proceeds in court rather than in arbitration, we agree to waive any right to a jury trial, and you and we attorn to the exclusive jurisdiction of the courts of the Province of Ontario.
These arbitration terms will survive the termination of the Adventure Rewards terms or your relationship with us. If any or any part of these arbitration terms are found to be void or unenforceable under applicable law, all other parts of this arbitration provision and of the Adventure Rewards terms will still apply, except that if the Class Action Waiver is found to be void or unenforceable in any way, all of the arbitration terms shall be deemed void and shall not apply, but all other parts of the Adventure Reward terms will still apply.
EDDIE BAUER CREDIT CARD BANK LIMITED LIABILITY (both U.S. and Canadian residents) Limited Liability.
Unless otherwise required by law or agreement, Comenity, its affiliates, officers, directors, employees, or agents will not be liable to you, or anyone making a claim on your behalf, in connection with (a) any termination of, change in or temporary suspension of the Program; (b) any loss, damage, expense or inconvenience caused by any occurrence outside of its control; or (c) any taxes that you incur as a result of receiving or redeeming rewards points. In addition, Comenity, its affiliates, officers, directors, employees, or agents will not be liable to you, or anyone making a claim on your behalf, in connection with any claim relating to any products or services purchased using any Reward obtained through the Program. Notwithstanding the foregoing, any liability that Comenity may have to you in connection with the Program shall be limited to the amount of any rewards points you have earned in accordance with these Terms.
Updated July 11, 2023